Guide
Access And Account States
Understand access denied, blocked account, and session states
What you'll learn
- Understand why access can be denied
- Know what to do when an account is blocked
- Recover from session, invite, permission, and plan-related issues
Overview
Access and account states explain why you may not be able to open a page or use part of AlphaTales. The most common reasons are permissions, session status, invite status, account restrictions, or subscription limits.
Access Denied
An access denied page means you are signed in, but your account does not have permission for that page or resource.
Return to Projects and open a project you already have access to. If the blocked page is required for your work, ask an owner or admin to update your role or project access.
Account Blocked
An account blocked page means AlphaTales cannot allow the account to continue using the app. This is different from a normal login issue.
If you believe this is a mistake, contact support using the information shown on the page or the support guide. Include the email address you use for AlphaTales and the message shown on the blocked page.
Session Expired
If your session expires, sign in again. This protects your account and project data when a session is no longer active.
If you are asked to sign in repeatedly, check your browser settings and make sure cookies are allowed for AlphaTales. If the issue continues, sign out fully and start a new session.
Invite Or Team Issues
If you joined from an invite but cannot open the expected project, ask the sender to confirm the invite, your email address, and your role.
Expired, invalid, or already-used invite links should be replaced with a new invite. If the team has a seat or plan limit, the owner may need to resolve that before you can join.
Plan Or Credit Limits
Some actions may be unavailable when a subscription, seat, or credit limit is reached. Review your subscription page and usage summary before retrying the action.
If the account recently changed plans, wait for the update to finish and refresh the page. If the plan still looks wrong after payment recovery, contact support.
Next Steps
Use the permission and team guides to understand your role. If the problem continues, contact support with the page you tried to open, the message you saw, and the action you expected to take.